Cancellation & Refund Policy

1. Overview

Experts IN Solutions Pvt. Ltd. (“Experts IN”, “we”, “our” or “us”) provides software products, software subscriptions, IT services, custom software development, implementation, maintenance and related technology services.

This Cancellation and Refund Policy explains how customers can request cancellation of a purchase, subscription or service, and how we review refund requests for payments made through our website or other authorized payment channels, including Razorpay.

All cancellation and refund requests are reviewed individually, considering the nature of the product or service, the work completed, the applicable subscription terms, the customer agreement and applicable Indian law.

2. Scope

This policy applies to payments for:

• Software licences and subscriptions.
• Software renewals and upgrades.
• Custom software development and IT projects.
• Software installation, configuration and implementation.
• Technical support, maintenance and other IT services.
• Other products or services offered by Experts IN through its authorized sales and payment channels.

Where a signed proposal, quotation, service agreement, subscription agreement or other written contract contains specific cancellation or refund terms, those terms will be considered alongside this policy, subject to applicable law.

3. Cancellation of Software Subscriptions

Customers may request cancellation or non-renewal of a software subscription by emailing support@expertsin.com.

• The request should include the customer or business name, subscribed product, registered email address and payment or subscription reference.
• Cancellation will be processed in accordance with the applicable subscription terms.
• Where a subscription is cancelled, access may continue until the end of the already-paid subscription period, unless the applicable terms or circumstances require otherwise.
• Cancellation of a subscription does not automatically entitle the customer to a refund for the unused portion of the subscription.
• Any request for a refund of subscription fees will be assessed individually.
• If a subscription is set to renew automatically, where applicable, customers should request non-renewal before the renewal date to allow sufficient processing time.
• Any refund required by applicable law or expressly provided for in the relevant agreement will be handled accordingly.

4. Cancellation of IT Services and Custom Development

Customers may request cancellation of IT services or a custom development project by emailing support@expertsin.com.

We will review the request with reference to the relevant proposal, quotation, statement of work, milestone schedule or service agreement.

The review may consider:

• Whether the project or service has started.
• Analysis, design, development, configuration, testing or implementation work already completed.
• Deliverables or milestones already supplied or accepted.
• Third-party costs or commitments incurred for the project.
• Advance payments and milestone payments made.
• The remaining work and any applicable contractual cancellation terms.

If a cancellation is approved, any refund due will be determined after considering the applicable agreement, work completed, amounts properly payable and applicable law. We will communicate the decision and any applicable settlement details to the customer.

5. Refund Eligibility

Every refund request will be reviewed individually. A refund may be considered in circumstances such as:

• Duplicate payments for the same order or invoice.
• An incorrect payment amount, where a refund or adjustment is appropriate.
• A service that we are unable to deliver as agreed.
• A material service-delivery issue that remains unresolved after reasonable efforts to address it.
• A refund expressly provided for under the relevant written agreement.
• Any other circumstance in which a refund is required under applicable law.

The following circumstances may affect refund eligibility:

• The service has been completed and the agreed deliverables have been supplied.
• A subscription period has already been used or has expired.
• Custom development or implementation work has already been performed.
• The customer has accepted the relevant deliverables or milestones.
• The request falls outside the cancellation terms agreed in writing.

These circumstances will be considered during the individual review and do not override any refund rights available under applicable law.

6. Non-Refundable or Partially Refundable Amounts

Depending on the circumstances and applicable agreement, amounts relating to completed work, delivered services, used subscription periods, completed milestones or third-party costs may not be refundable, or only part of the payment may be refundable.

Any deduction, adjustment or refusal of a refund will be assessed on the specific facts and the applicable contractual and legal requirements. We will explain the outcome to the customer.

7. How to Request a Cancellation or Refund

Send an email to support@expertsin.com with the subject line “Cancellation and Refund Request”.

Please include:

• Customer name and company name, if applicable.
• Registered email address and contact number.
• Product, subscription or IT service purchased.
• Order number, invoice number or Razorpay payment reference.
• Payment date and amount.
• Reason for cancellation or refund.
• Supporting documents, such as a payment receipt, invoice or relevant correspondence.

We may request additional information when reasonably necessary to verify the transaction or assess the request.

8. Review and Decision Timeline

We aim to acknowledge cancellation and refund requests within 3 business days of receiving them.

We aim to communicate the decision within 7 business days after receiving the information reasonably required to review the request. Complex projects or cases requiring additional verification may take longer; if so, we will inform the customer.

These are target response times, not a guarantee of approval or a limitation on any timeline required by applicable law or a written agreement.

9. Refund Processing and Payment Method

If a refund is approved:

• We will generally initiate the refund through Razorpay or the original payment method used for the transaction, where supported and permitted.
• Refunds will be made only to the original payment method or another method permitted by the payment provider and applicable law.
• After initiation, the time taken for the amount to appear in the customer's account depends on the bank, card issuer, UPI provider or other payment service provider.
• We will provide available refund confirmation or transaction details where appropriate.
• Razorpay facilitates payment processing; Experts IN Solutions Pvt. Ltd. reviews and decides the underlying cancellation or refund request. Customers should contact us first regarding a purchase made from us.

10. Failed, Pending or Duplicate Transactions

If an amount has been debited but the order, subscription or service confirmation has not been received, please email support@expertsin.com with the payment reference and transaction details.

We will verify the transaction and determine the appropriate next step. A payment that appears pending or failed may be subject to the processing and reversal procedures of the relevant bank or payment provider.

For duplicate successful payments, we will verify the records and review any eligible refund or adjustment.

11. Taxes and Invoices

Where a refund is approved, any tax adjustment, credit note or revised invoice will be handled in accordance with applicable tax requirements and the circumstances of the transaction.

12. Changes to This Policy

We may update this policy when our services, business practices or legal requirements change. The revised version will be published on https://expertsin.com with an updated effective date where appropriate.

The version applicable to a particular transaction will be considered alongside the terms agreed at the time of purchase and applicable law.

13. Contact Us

For cancellation requests, refund enquiries or questions about this policy, contact:

Experts IN Solutions Pvt. Ltd.
Website: https://expertsin.com
Email: support@expertsin.com

Please include the relevant order, invoice or payment reference so that we can review your request efficiently.

This policy is intended to explain our general process. It does not exclude or restrict any rights or remedies available to customers under applicable Indian law.